We use Printful to fulfill most of our orders. See below for how it works. This helps us cut cost and give more money back to the trails, although one day we would like to print in house, thus upping our margins and allowing us to give even more back to the trails. Why are we telling you all of this? Because it affects our return policy. Basically, we will try and do right by you if something gets screwed up. We’re stand up guys like that. If you ship something back without contacting us, it goes to the Printful fulfillment center and we are forced to deal with them on the issue. If it’s their fault, they will reprint and reship. If it’s not their fault, well, we guess you’re out however much money you spent. But drop us an email anyways, we’ll always try and make it right.